Questions 1 – 12 

  ·You will hear the General Manager of Artis Ltd. giving her staff instructions about the arrangements for a visit to the company by a group of international agents. 

  · As you listen, for questions 1 – 12, complete the notes using up to three words or a number. 

  · You will hear the recording twice. 



  Briefing notes for visit of foreign agents 

  1 The agents will be brought to Artis┄┄┄┄┄┄┄┄┄┄┄┄┄at 9 a.m. 

  2 The agents will need to be taken to the┄┄┄┄┄┄┄┄┄┄by 9.30a.m. 

  Rest of day 

  3 The first place for the agents to see is the ┄┄┄┄┄┄┄┄┄┄┄┄┄┄ 

  4 The second place is the┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄department. 

  5 In the cafeteria, a video of the new┄┄┄┄┄┄┄┄┄┄┄┄will be shown. 

  6 The last place they will visit will be the┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄ 

  Must remember 

  7 All staff must ┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄ 

  8 lt’s necessary to have two┄┄┄┄┄┄┄┄┄┄┄┄available at all times. 

  9 Each agent must be given an┄┄┄┄┄┄┄┄┄┄before the presentation. 

  10 The agent from Bolivia needs an┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄ 

  Evening entertainment 

  11 The latest time to arrive at the restaurant is┄┄┄┄┄┄┄┄┄┄┄┄┄ 

  12 The┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄┄will be at 9 p.m. 


  Questions 13-22 

  ·You will hear five different people talking about a special training programme for their company. 

  · For each extract there are two tasks. For Task One, choose the person who is speaking from the list A-H. For ask Two, choose the opinion that each person expresses from the list A-H. 

  · You will hear the recording twice. 


  ·For questions 13 – 17, match the extracts with the people, listed A – H. 

  · For each extract, choose the person who is speaking. 

  · Write one letter A – H next to the number of the extract. 

  A the sales director 

  B the managing director 

  C a secretary 

  D a new junior manager 

  E the advertising manager 

  F the finance director 

  G the catering manager 

  H the information technology manager 

  13______ 14______.. 15______.. 16______. 17______.. 


  · For questions 18 – 22, match the extracts with what the people say, listed A – H. 

  · For each extract, choose the opinion expressed. 

  · Write one letter A – H next to the number of the extract. 

  A There are good ideas, but little of practical value. 

  B The sessions go on too long. 

  C It may be difficult to remember everything. 

  D There are too many specialised sessions. 

  E The eating arrangements should be improved. 

  F Technology isn’t being given enough importance. 

  G The training methods are old-fashioned. 

  H People expect too much from the progmmme. 

  18 ________ 19 ________ 20 ________ 21 ________. 22 ________. 


  Questions 23 – 30 

  · You will hear part of a conversation between two company employees, a woman called Rose and a man called Steve. 

  · For each question 23 – 30 mark one letter, A, B or C, for the correct answer. 

  · You will hear the recording twice. 

  23 The main benefit of suggestions schemes is that they improve 

  A profitability. 

  B motivation. 

  C efficiency. 

  24 When receiving a suggestion, it’s essential to 

  A publicise it. 

  B implement it. 

  C research it. 

  25 In this scheme, it will be necessary to exclude 

  A staff in research and development. 

  B junior staff. 

  C senior management. 

  26 The reward for a successful suggestion will be paid 

  A over a five year period. 

  B after three years. 

  C at a fifth of the total value. 

  27 When starting the scheme, Rose and Steve will emphasise how it could 

  A increase sales. 

  B be enjoyable. 

  C help promotion. 

  28 The scheme will be started at 

  A a regional office. 

  B head office. 

  C all offices. 

  29 Staff will make their suggestions by 

  A using a special box. 

  B sending a memo. 

  C telephoning. 

  30 Rose and Steve will report to the board on 

  A the quality of suggestions.the value of suggestions. 

  C the number of suggestions.


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